Brand Community Specialist / Customer Care Executive (Sexual Wellness Industry)

Are you passionate about building authentic connections and fostering vibrant communities? Trade Anywhere, a trailblazing company in the fast-growing sexual wellness industry, is seeking a dynamic Brand Community Specialist / Customer Care Executive to join our team in Bali. This role is perfect for someone who loves creating engaging content, building relationships, and ensuring our customers have an exceptional experience. In this position, you'll be the voice of our brand, connecting with our community through various digital platforms and ensuring our customers feel valued and heard.

As a Brand Community Specialist / Customer Care Executive at Trade Anywhere, you'll be responsible for managing our social media channels, engaging with our community, and providing top-notch customer support. You'll work closely with our marketing and sales teams to ensure our brand message is consistent and compelling. This role offers a unique opportunity to be part of a company that is shaping the future of sexual wellness, all while enjoying the beautiful island of Bali.

If you're ready to make a difference and build meaningful connections, we want to hear from you! Join Trade Anywhere and be a part of our journey to create a more open and honest conversation about sexual wellness.

📋 Tanggung Jawab Pekerjaan

• Manage and grow our social media presence on platforms like Instagram, Facebook, and TikTok, creating engaging content that resonates with our audience.
• Provide exceptional customer care, addressing customer inquiries and concerns promptly and professionally.
• Build and maintain strong relationships with our community members, ensuring they feel valued and heard.
• Monitor and analyze social media metrics to identify trends and opportunities for growth.
• Collaborate with the marketing and sales teams to ensure consistent brand messaging across all channels.
• Stay up-to-date with the latest trends and best practices in social media marketing and customer care.
• Participate in team meetings and brainstorming sessions to contribute ideas and solutions.
• Assist in the development and implementation of community engagement strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Communications, Psychology, or a related field.
• Minimum of 2 years of experience in social media management, community building, or customer care.
• Proven track record of successfully managing social media accounts with a significant following.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong analytical skills with the ability to interpret data and metrics.
• Creative thinker with a passion for building authentic connections.
• Proficiency in using social media analytics tools like Hootsuite, Sprout Social, or similar.
• Familiarity with CRM systems like HubSpot or Salesforce is a plus.

🛠️ Keahlian

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